BIRMINGHAM, Ala., April 20, 2020 // — Proxsys Rx and Pack Health today announced the results of their ongoing collaboration to reduce hospital readmissions and associated costs, through the PaaS Readmissions: Powered by Pack Health. The continued yearlong effort yielded a 38% reduction in readmissions for patients who engaged in the program post-discharge, compared to 2018 data. Cost savings are estimated to surpass $300,000, and further increase when accounting for the reduction in readmission penalties by payors.

Proxsys Rx facilitated the engagement of patients from a rural, southeast hospital system, basing eligibility on four target diagnostic categories that previously demonstrated high readmissions for the hospital system, such as pneumonia or COPD. “Proxsys Rx strategically extends our pharmacy operations into these types of innovative and effective programs that expand our reach beyond pharmacy walls and into the community,” says George B. Salem, CEO of Proxsys RX. 

At the time of discharge, a Proxsys Rx pharmacy representative connects with patients at bedside to assist with discharge prescriptions, counseling, Medical Therapy Management and access to financial assistance. The patient is then optionally enrolled in Pack Health’s 30-day readmissions reduction digital health coaching program. Shortly after discharge, Pack Health’s Health Advisors contact the patient and build a supportive care relationship. The goal of this relationship is to better address barriers to treatment and adherence, coordinate follow up appointments with providers, and when necessary, escalate care back to Proxsys Rx or the appropriate care site. 

Roughly 20% of the hospital’s discharged Medicare A population enrolled in the program. Pack Health engaged 50% of the members of this group. Only 3% of those who engaged in and completed the program were readmitted, indicating even limited participation significantly reduced readmission risk. Whereas, those who declined service or were unable to be contacted experienced a 22% readmission rate. The target group witnessed a 38% decrease in readmissions when compared to the 2018 population. 

“Those who completed the program benefitted physically, financially, and emotionally. Additionally, they were less likely to readmit than those who did not participate in the program,” says Mazi Rasulnia, Ph.D., CEO of Pack Health. “Providing warm, supportive transfers starting at discharge is instrumental in keeping people healthy at home.”

The two organizations continue to collaborate in expanding the PaaS Readmissions program into other health systems. Together, they’re continuing to assist hospital staff in their efforts to control cost associated with 30-day readmissions.

About Pack Health

Pack Health is a digital health coaching platform that integrates evidence-based content, metrics, and devices to deliver highly personalized human-to-human support. The high touch engagement model is proven to increase access, improve experience, and drive better health outcomes for individuals with chronic conditions. This translates to ROI for clients across industry verticals, including health systems, health plans, employers, and CME companies. Learn more at 

About Proxsys Rx

Proxsys Rx is a healthcare solutions company providing value, revenue, and savings to our healthcare system partners through inpatient and outpatient engagement, such as free bedside and home prescription delivery and comprehensive pharmacy services. Additionally, Proxsys Rx improves key quality and economic indicators by delivering employee health benefit cost reductions and readmission risk reduction. 


Brittney Vigna
Marketing Manager, Pack Health