Leading Patient Engagement Platform Certified by Industry-Recognized Information Security Organization, HITRUST 

BIRMINGHAM, Ala. (September 21, 2022) – Pack Health, a Quest Diagnostics (NYSE: DGX) Company, announced it has earned HITRUST risk-based, 2-year (r2) information security certification for its patient engagement platform, demonstrating the company’s continued commitment to maintaining security processes that protect its member and client data.   

The HITRUST risk-based, 2-year (r2) certification is used to validate an organization’s information security practices through a rigorous review of industry-defined information security requirements. Securing this certification signifies that Pack Health’s patient engagement platform meets all requirements and standards set forth by HITRUST, affirming its dedication to information protection and assurance. 

“Our HITRUST certification shows that we have the appropriate controls in place to mitigate risks related to security, availability and confidentiality within our patient engagement platform,” said Matt Allison, Senior Quality & Compliance Manager at Pack Health. “Achieving HITRUST certification has been a top priority for Pack Health, and protecting our patients’ health data is extremely important to us, our members and our clients.”  

Pack Health’s digital patient engagement platform aims to assist its members in changing their behaviors to help close gaps in care and improve overall health outcomes. In service of fulfilling this mission, the Pack Health platform is reinforced with protective security considerations and measures to safeguard member and client data. Earning the HITRUST r2 certification also differentiates the platform from current competitors.  

“Building a health technology company doesn’t just take an innovative service –  it also takes members’ trust. As we work to provide our patient engagement platform to members and clients, Pack Health is committed to protecting patients’ privacy,” said Colin Durham, Information Security Officer at Pack Health. “With this HITRUST r2 Certification, our customers can remain confident in our commitment to protecting their data, keeping within our commitment to their well-being.” 

Pack Health is a patient-engagement company specializing in comprehensively addressing chronic conditions and comorbidities influenced by mental health, lifestyle behaviors, access to care and social determinants of health (SDOH). Pack Health employs certified Health Advisors trained across more than 30 chronic conditions who engage, motivate, monitor and support individuals through a digital engagement platform providing personalized content. Quest Diagnostics acquired Pack Health in early 2022.  

About Pack Health  

Pack Health is an evidence-based patient engagement platform that helps change health behaviors to close gaps in care and improve outcomes. Pack Health comprehensively addresses chronic conditions, comorbidities, social determinants, and barriers. The model is proven to drive results across industries, including life sciences, health plans, and research. For more information, visit www.packhealth.com. 

About Quest Diagnostics
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world’s largest database of clinical lab results, Quest’s diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors, and improve health care management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. www.QuestDiagnostics.com. 

For further information: Jennifer Petrella, Quest Diagnostics (Media): 973-520-2800; Shawn Bevec, Quest Diagnostics (Investors): 973-520-2900