There’s a better way to better health.

Enrollment in the Pack Health program offered by Blue Cross and Blue Shield of North Carolina ended on June 30, 2021. If you are a Blue Cross Blue Shield North Carolina participant and need assistance, please call the toll-free number on the back of your ID card.
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Blue Cross Blue Shield of North Carolina participants:

sign up for free health coaching.

Doctors, nurses, and other health professionals are eligible to receive one-on-one health coaching. Must live in the contiguous US to participate in this program.

We’re here to help make healthy living easier.

With Pack Health, members get the resources and support to reach their health goals so that they can feel their best. After just three months, our members have experienced:
30 more minutes of sleep each night.
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“Now, I don’t find myself hitting the snooze button each morning.”

37 more minutes of exercise each week.
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“I was nervous to try weight lifting, but now I love it!

3 more healthy meals each week.
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“I never thought I’d prefer carrots over chips, but here we are!”

Frequently Asked Questions (and Answers!)

What is Pack Health and how is it being provided?

Pack Health is an evidence-based patient engagement platform that provides personalized, one-on-one remote health coaching, support, education, and tools. When members sign up for Pack Health, they are paired with their own personal Health Advisor. A Health Advisor is your personal resource to help you set, track, and achieve your health goals

What will a Health Advisor do for me?

Have you ever been to the doctor and felt like you didn’t get enough time to discuss all of the things you wanted? Or maybe you felt like you received a laundry list of to-do’s, but not any direction on how to make those things happen? That’s where your Health Advisor comes in!

Health Advisors are non-clinical health professionals – meaning they are not nurses or physicians, but instead, they come from an allied health background such as dietetics, social work, public health, and exercise physiology. On top of their various health specializations, they are specifically trained to listen to your story, needs, and preferences in order to create personalized plans for your specific goals.

How do I work with my Health Advisor?

You’ll work with your Health Advisor from the comfort of your own home (or wherever you are!) on your schedule. Your Health Advisor reaches out to you on a weekly basis via phone calls, text messages, emails, and online lessons. Don’t text? No problem. You can choose which communication methods you’d prefer to use.

Where can I find my Member ID?

Your Member ID is located on your health insurance card. It also may be called your Subscriber ID, Sub ID, ID, or ID#.

Am I eligible for this program and is space limited?

Yes! If you’ve received an email or postcard from Pack Health about the availability of health coaching as a part of your health plan, you’re eligible for the program. If you’re unsure, you can reach out directly to Pack Health at (855) 255-2362. 

Pending on sign up volume, space may be limited, so make sure to get signed up as soon as you can!

Who can I contact with questions about Pack Health?

You can reach out directly to Pack Health at (855) 255-2362 or

BLUE CROSS®, BLUE SHIELD®, and the Cross and Shield symbols are registered marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and trade names are the property of their respective owners. Pack Health is an independent digital health coaching service that is solely responsible for the services it is providing and does not offer Blue Cross or Blue Shield products or services. Blue Cross Blue Shield of North Carolina (Blue Cross NC) provides this special program through Pack Health for your convenience and is not liable in any way for services received. Decisions regarding care should be made with the advice of a doctor. Blue Cross NC reserves the right to discontinue or change the program at any time. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association. U36692b, 12/20
Blue Cross NC offers these wellness programs as a convenience to aid members in improving their health; results are not guaranteed. Pack Health is an independent company that is solely responsible for the services it is providing. Members must be enrolled in a current eligible Blue Cross NC plan. Blue Cross NC reserves the right to discontinue or change our wellness programs at any time. Decisions regarding care should be made with the advice of a doctor.